FAQS

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WHAT ARE THE PAYMENT OPTIONS?

You can choose to pay with either PayPal or credit/debit cards.

WHO PREPARES MY ORDER AND HOW?

All the products ordered on this website go through Order a Print that insures that every products are being packed professionally to make sure they arrive in perfect condition.

They work with only the most reliable shipping services to keep your products safe.

Every product goes through quality check before sending it out to make sure that you will be happy with your order.

HOW DO I GET MY DIGITAL PURCHASE?

You will get a link in your purchase confirmation email, using this link you will be able to download the digital file together with its usage license agreement.

IS THERE A LIMITED NUMBER OF PRINTS PER PHOTO?

Not at the moment no but it is in the works.

WILL THE WATERMARK APPEAR ON MY PURCHASE?

No, the Watermark is only visible on the website in order to protect the photos from any Copyright infrigement. It will not appear on your printed or digital purchases.

DO YOU OFFER GIFT CARDS?

Unfortunately, no gift cards are available at this time.

WHERE DO WE DELIVER?

Printed goods can be ordered and delivered in the United States, Europe, Canada, South & Central America, Asia, Middle East, North & South Africa, Australia and New Zealand.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Orders are usually shipped out within 3 business days and arrive within 12 (faster in most cases!).

WHAT IS YOUR RETURN POLICY?

In order to cancel an order, you must contact Order a Print via https://support.orderaprint.com/ within 24 hours from ordering time.

After that period, since products are manufactured custom made for each order, cancellation or returns cannot be made.

WHAT IF MY ORDER IS DAMAGED?

If your order arrives damaged or if the product is defective you can contact Order a Print within 7 days of the delivery date and they will investigate.

Please note that this statement applies solely to physical goods and shall not apply to any digital goods you acquired via the services or the website, and any such purchase is under your sole risk and responsibility.

WHERE ARE THE PRODUCTS MANUFACTURED?

It depends on each customer's location. Order a Print manufactures and ships the products from few different print hubs worldwide.

All production and deliveries are handled by Order a Print
Please refer to
https://support.orderaprint.com/
For any additional questions on orders and shipping
Thank you!